Looking for legitimate complaints against Birch Gold Group, please read this:
Birch Gold Group is a major precious metals company based in Burbank, California, located next to Warner Bros. Studios. Founded in 2003, the company has helped Americans protect their savings from the dollar’s ongoing decline with physical precious metals. Birch Gold Group employees take their time to understand every customer’s unique goals for preserving the nest egg that they’ve worked to earn. Customers are then provided with the right information on gold and silver for making the best possible decision for their future. This approach has helped the company achieve superior customer satisfaction ratings, consistent good reviews, and one of the best reputations in the industry.
Of course, when working with thousands of customers, it’s natural for misunderstandings to occur on occasion. If you have a concern about your dealings with Birch Gold, click here to let us know.
See below reputation ratings of Birch Gold Group by trusted consumer protection agencies
To better understand and serve the needs of its customers and measure its success, Birch Gold Group actively seeks real consumer reviews and feedback regarding its services. Since its foundation, the company has had an excellent record with consumer protection agencies. Here are some independent, trusted consumer protection organizations that have rated Birch Gold Group:
Better Business Bureau (BBB)
Founded in 1912, the Better Business Bureau (BBB) is a nonprofit, self-regulating organization focusing on advancing marketplace trust. The BBB collects and provides free business reviews to millions of consumers, alerts the public about scams, and reviews advertising practices. In 2012, the BBB had 100 million consumer requests, which made the BBB’s website one of the 300 most-visited in the United States. Nearly 1 million consumer disputes were handled by the BBB in 2012.
Here’s a summary of the BBB’s business review of Birch Gold Group:
Accreditation: BBB accredited business since 11/14/2011.
Business rating: A+ (on a scale of A+ to F).
Reason for rating: Factors that raised the rating include: length of time business has been operating, number of complaints filed with BBB and sufficient background information on Birch Gold Group.
Lawsuit actions: No reports of any legal actions against this company.
Visit the BBB’s website for the complete review.
Business Consumer Alliance (BCA)
The Business Consumer Alliance, the former Better Business Bureau of the Southland, is a non-profit organization which began business in 1936. The BCA’s purpose, according to their website, is “to promote business self-regulation” by “assisting consumers in resolving complaints with businesses and using that complaint information along with other relevant information like customer reviews to forecast business reliability.” To help the public identify reputable and unreputable businesses, the BCA uses a sophisticated algorithm that evaluates different aspects of a business, assigning letter grades that range from AAA to F. The company is funded by member businesses who support its mission and meet high ethical standards.
Here’s a summary of the BCA’s report on Birch Gold Group:
Company rating: AAA.
Complaint statistics: 0 total complaints.
Complaint experience: No complaints received against this company.
Government actions: No reports of any government actions against this company.
Visit the BCA’s website for their complete review of Birch Gold Group.
Read below Birch Gold Group reviews from trusted, independent websites:
Birch Gold Group has received a large number of positive reviews and high ratings on review sites. In fact, our company’s success has been largely influenced by the word-of-mouth effect of online consumer reviews, which often recommend our precious metals services to others.
Here’s a sample of online consumer reviews regarding Birch Gold Group’s services:
Everyone were very nice and informative. Gordon Hummel explained everything clear and answered my questions completly. Susan Vera was very helpful and so nice even when I called multiple times. Phillip helped me with selecting my metals. He explained the differences of the metal's and what combinations would work for me. He was very patient with me. I'm not the smartest cookie in the jar. Even the receptionist and I got on a first name basis, she was so sweet and helpful, even with all my calls. This was a very enjoyable experience. I look forward to working with Birch Gold in the future. Thank You for everything. Sandra U. 🙂read more
These folks know metals. Very thorough process. Moved some IRA money over. Everything went smoothly. Explained hole process. If you want exposure to metals, Birch Gold is a legit place to be.read more
I heard about Birch Gold Group while listening to the Ben Shapiro Show. After giving it some thought and reaching out for information, Jack walked me through the process of converting an old 401k into a precious metals IRA. The entire group was knowledgeable, easy to work with, and honest throughout the entire process. I am glad I decided to reach out to Birch Gold Group.read more
I have to say so myself I was riding in on skepticism about investing my IRA. Stewart Nash, my acct Representative was very, very patient and sensitive with me. I was truly a newbie at taking a new step in investing my IRA but I knew I couldn’t go wrong with gold and silver. I have to say I was guided by Divine intervention who allowed Mr Nash to be my guide and he assured me I was in good hands. He was an Angel leading me across a chasm to a New level of Hope. I am Joyful for the experience that I had to empower my financial portfolio - Thanks to God and Awesome Stewart Nash and his Awesome team over at Birch Gold Group!read more
Great people to work with. Polite and knowledgeable. Recommend to my friends. Thankful I heard of them through listening to Ben Shapiro.
Multiple purchases with these guys over the years, I have always been very pleased. In fact, after the thrid or fourth purchase, I began to refer many friends and family. All of them have had great things to say, especially about Jake and Nick. If you're going to buy, I'd recommend Birch Gold.read more
Birch Gold was professional, knowledgeable and attentive! Best experience I've had in a long time. Made transferring IRA funds a breeze...thanks for all your help! - Rickread more
I have set up an IRA with Birch Gold Group and have been quite satisfied with all of my interactions with the company. I have mostly worked with Mr. Gordon Hummel but also Ms. Susan Vera and Mr. Josh Goldberg. Each of them has been helpful, courteous and efficient in executing their job. I appreciate their effort and would recommend them to any of my friends or family.read more
Birch Gold was easily the most enjoyable purchase I’ve made in a long time. The customer service was awesome. Super nice people who gave or sent me all the information I could want and answered all my questions prior to purchase with no pressure. I would highly recommend Birch for anyone thinking of investing their 401K or protecting their assets with precious metalsread more
I wanted to move some money from a stock based IRA to a metals based one to protect my future in case of a market correction. Birch Gold Group satisfied my need expertly and smoothly. If fact. so well that I moved a second batch of money through them several months after the first. Same efficiency.read more
We are quite pleased with our experience with Birch Gold group. They did not rush us into a decision, just answered our questions and walked us through the process. Both of our rollovers went pretty well. There were a few bumps in the road but they were able to overcome them and help us get set up. We appreciate their service.read more
The first contact with Birch Gold Group was not a forceful presentation but very pleasantly informative. The representative was very knowledgeable and clear and courteous in his presentation of the services offered. We are very pleased with our purchase and the timely delivery of the metals. We plan on continuing our dealings with Birch Gold Group.read more
Thrilled with the work that Birch Gold performed for me. These are straight shooters very communicative easy to work with. Everything went off without a hitch
I just completed my third purchase with Birch Gold Group and continue to be impressed by their service. Every time after a purchase I've been contacted by a customer service rep to follow up on my experience. I've had some feedback here and there and they've always taken to heart.I'll definitely be working with them more in the future.read more
The people at Birch Gold are detailed in how they went about the process. I had a number of employees help me rollover and set up my new IRA, each experts in their role. I was very impressed. Overall, the transaction went smoothly and relatively quickly. I thank them and would encourage others to consider them for their IRA rollover.read more
Lots of good knowledgeable people willing to take there time and explain everything to detail making sure I understand how everything is being used. And what coins or bars would be best. The person I talked to he wanted to make sure that I unstand everything correctly and ask many questions and made sure that I understood them. And if I did not understand he found a way and kept trying for me to understand did not stop explaining until I understand everything correctly. Answered all my questions ,great place to do business.read more
The folks at Birch Gold very helpful and informative throughout the purchasing process and were happy to answer or find answers to all my questions. They did all this patience and great personality. The agents also do follow-up to assure my satisfaction and get customer feedback. I am very satisfied customer. Thanks BG!read more
These are really great people to work with. I worked mostly with Samuel, who was extremely patient with me. Couldn't have been more helpful. Later on I worked with Natalie who was great as well. I would recommend people check out Birch Gold group for their IRA.read more
Thanks to the team there, the process went very smooth. they were very responsive to my questions and helped me set up the IRA. Happy with how it all went.
A knowledgeable and professional team who got my IRA set up quickly. The web site is great and all in all I was, and am, very happy with my experience.
The associates at Birch Gold made the transfer of my old 401(k) into a precious metals-backed IRA seamless, painless, and fast. Any questions are answered promptly, and I had all the explanation about the process needed right away. I couldn't be more pleased with the process, and the courteous help from everyone at Birch Gold Group.read more
Very impressed with the purchase. Well organized and proficient. Thank you for spending the time to teach me about the purchase that I made. Look forward to a long relationship with the companyread more
If you are looking to buy gold or silver Birch Gold is great. They have fantastic customer service and are very accommodating to your needs and provide all the information you may want before buying.read more
Working with birch gold group was a very good experience. Very friendly and supportive. I was never transferred around and always worked with the same person. I recommend at least giving them a call. It is worth your time. I transferred an IRA that was doing nothing for me where it was and hopefully now it can start to grow.read more
I've had a great experience with Birch Gold Group. Brock, the sale representative from Birch, walked me through different options for purchasing and he was very helpful to me since I was a first time purchaser. The second time I called I didn't need the hand holding and the transaction was quick and professional. Thanks, Birch Gold Group.read more
YP (Yellow Pages)
YP (Yellow Pages) is a contact directory that connects consumers to businesses. In addition to providing business phone numbers, locations and addresses, YP’s website also offers a platform for consumers to write business reviews.
Read below business reviews of Birch Gold Group on YP:
“I am very happy with the level of professionalism displayed by the staff at Birch Gold Group. Over the past few years I have been watching my IRA lose value year over year and I finally decided I had to take control back from my stockbroker and do something I knew in my heart was the right thing to do. I was a bit nervous venturing out on my own at first, however the people at Birch Gold Group were very informative…” Read more
Joe & Mary B.
“Hello, I am writing this letter to inform you of the excellent performance we have received from our account representative at Birch Gold Group. We had a great time dealing with him when we opened an individual IRA with the trust company and purchased our gold from Birch Gold. Our questions were always promptly answered and all of the phone calls we placed to him were always answered. He has been amazing to deal with…” Read more
TrustLink is a business review website that allows consumers to write reviews regarding the services of businesses they’ve used. Reviews on TrustLink are posted without editing and businesses are not allowed to pay for rating or post their own reviews. The service was originally founded by the Better Business Bureau (BBB) in 2008.
See Birch Gold Group business reviews on TrustLink:
Pleased with my experience.
“As someone who is exploring options for my IRA, I have to say I wholeheartedly recommend contacting Birch Gold and discussing the possibility of rolling over into precious metals. I only recently decided to roll over my IRA to precious metals, but after having lengthy discussions with Phillip, I have to say I feel confident and pleased with my decision. He talked me through the whole process and didn’t pull any cheap sales tactics like I have dealt with in the past. He was polite and was deliberate in making sure he was not being too pushy…” Read more
Helpful and efficient
“I’ve been looking to purchase precious metals for quite some time and after recently pulling together enough money, it was a relief to work with someone like Will from Birch Gold. I guess Birch Gold does a lot of work with gold IRAs, but my experience was just to purchase physical gold and silver. Talking with Will several times helped me figure out what I really wanted with my purchase and which bullion…” Read more
If you are a customer of Birch Gold Group, you can write a review after completing the registration form on TrustLink.
Birch Gold Group is one of the leading U.S. firms for investing in precious metals. We specialize in helping Americans diversify their portfolio by adding gold and silver to their IRA’s and 401(k)’s. To learn more about how you can get started with precious metals, give us a call at (800)355-2116 or request a free information guide on gold here.