Birch Gold Group Complaints Record

Looking for legitimate complaints against Birch Gold Group, please read this:

Birch Gold Group is a major precious metals company based in Des Moines, Iowa. Founded in 2003, the company has helped Americans protect their savings from the dollar's ongoing decline with physical precious metals. Birch Gold Group employees take their time to understand every customer's unique goals for preserving the nest egg that they've worked to earn. Customers are then provided with the right information on gold and silver for making the best possible decision for their future. This approach has helped the company achieve superior customer satisfaction ratings, consistent good reviews, and one of the best reputations in the industry.

Of course, when working with thousands of customers, it's natural for misunderstandings to occur on occasion. If you have a concern about your dealings with Birch Gold, click here to let us know.

See below reputation ratings of Birch Gold Group by trusted consumer protection agencies

To better understand and serve the needs of its customers and measure its success, Birch Gold Group actively seeks real consumer reviews and feedback regarding its services. Since its foundation, the company has had an excellent record with consumer protection agencies. Here are some independent, trusted consumer protection organizations that have rated Birch Gold Group:

Better Business Bureau (BBB)

better business bureau ratingFounded in 1912, the Better Business Bureau (BBB) is a nonprofit, self-regulating organization focusing on advancing marketplace trust. The BBB collects and provides free business reviews to millions of consumers, alerts the public about scams, and reviews advertising practices. In 2012, the BBB had 100 million consumer requests, which made the BBB's website one of the 300 most-visited in the United States. Nearly 1 million consumer disputes were handled by the BBB in 2012.

Here's a summary of the BBB's business review of Birch Gold Group:

Accreditation: BBB accredited business since 11/14/2011.

Business rating: A+ (on a scale of A+ to F).

Reason for rating: Factors that raised the rating include: length of time business has been operating, number of complaints filed with BBB and sufficient background information on Birch Gold Group.

Lawsuit actionsNo reports of any legal actions against this company.

Visit the BBB's website for the complete review.

Business Consumer Alliance (BCA)

business consumer alliance ratingThe Business Consumer Alliance, the former Better Business Bureau of the Southland, is a non-profit organization which began business in 1936. The BCA's purpose, according to their website, is "to promote business self-regulation" by "assisting consumers in resolving complaints with businesses and using that complaint information along with other relevant information like customer reviews to forecast business reliability." To help the public identify reputable and unreputable businesses, the BCA uses a sophisticated algorithm that evaluates different aspects of a business, assigning letter grades that range from AAA to F. The company is funded by member businesses who support its mission and meet high ethical standards.

Here's a summary of the BCA's report on Birch Gold Group:

Company rating: AAA.

Complaint statistics: 0 total complaints.

Complaint experience: No complaints received against this company.

Government actions: No reports of any government actions against this company.

Visit the BCA's website for their complete review of Birch Gold Group.

Read below Birch Gold Group reviews from trusted, independent websites:

Birch Gold Group has received a large number of positive reviews and high ratings on review sites. In fact, our company's success has been largely influenced by the word-of-mouth effect of online consumer reviews, which often recommend our precious metals services to others.

Here's a sample of online consumer reviews regarding Birch Gold Group's services:


Below are business reviews of Birch Gold Group on Google:

Elliott Turner
“I would like the take a moment to say Sam and Chase are the most professional people I’ve had the opportunity to work with in regards to my financial security. Not only have I called multiple time, I have also had all my questions answered and explained in a way that really did put me at ease. If you are going to buy precious metals you have to use Birch gold group they are phenomenal. I honestly cannot say thank you enough to Sam and Chase for all of the help literally step by step walking me through the process helping me pick out which ones to buy they’re awesome.” Read more

Phillip Houk
“Awesome experience working with them. I moved my 401k from my old company to gold backed. They assisted with all parts of the process, called the customer service and made the process super easy. I will defiantly use Birch in the future to invest in precious metals…” Read more

Tanya Lee
“Great experience! They put a lot of work in to help you with what you want. They explain everything and walk you through every step. Any questions are answered immediately. I’m a total novice and felt more confident with their help in making the choices I did.”

YP (Yellow Pages)

yellowpages reviewsYP (Yellow Pages) is a contact directory that connects consumers to businesses. In addition to providing business phone numbers, locations and addresses, YP's website also offers a platform for consumers to write business reviews.

Read below business reviews of Birch Gold Group on YP:

Arthur S.
"I am very happy with the level of professionalism displayed by the staff at Birch Gold Group. Over the past few years I have been watching my IRA lose value year over year and I finally decided I had to take control back from my stockbroker and do something I knew in my heart was the right thing to do. I was a bit nervous venturing out on my own at first, however the people at Birch Gold Group were very informative..." Read more

Joe & Mary B.
"Hello, I am writing this letter to inform you of the excellent performance we have received from our account representative at Birch Gold Group. We had a great time dealing with him when we opened an individual IRA with the trust company and purchased our gold from Birch Gold. Our questions were always promptly answered and all of the phone calls we placed to him were always answered. He has been amazing to deal with..." Read more


trustlink reviews 5 starsTrustLink is a business review website that allows consumers to write reviews regarding the services of businesses they've used. Reviews on TrustLink are posted without editing and businesses are not allowed to pay for rating or post their own reviews. The service was originally founded by the Better Business Bureau (BBB) in 2008.

See Birch Gold Group business reviews on TrustLink:

Pleased with my experience.
"As someone who is exploring options for my IRA, I have to say I wholeheartedly recommend contacting Birch Gold and discussing the possibility of rolling over into precious metals. I only recently decided to roll over my IRA to precious metals, but after having lengthy discussions with Phillip, I have to say I feel confident and pleased with my decision. He talked me through the whole process and didn't pull any cheap sales tactics like I have dealt with in the past. He was polite and was deliberate in making sure he was not being too pushy..." Read more

Helpful and efficient
"I've been looking to purchase precious metals for quite some time and after recently pulling together enough money, it was a relief to work with someone like Will from Birch Gold. I guess Birch Gold does a lot of work with gold IRAs, but my experience was just to purchase physical gold and silver. Talking with Will several times helped me figure out what I really wanted with my purchase and which bullion..." Read more

If you are a customer of Birch Gold Group, you can write a review after completing the registration form on TrustLink.

Birch Gold Group is one of the leading U.S. firms for investing in precious metals. We specialize in helping Americans diversify their portfolio by adding gold and silver to their IRA's and 401(k)'s. To learn more about how you can get started with precious metals, give us a call at (800) 355-2116 or request a free information guide on gold here.