Birch Gold Group Customer Reviews

Why Birch Gold Group consistently receives good reviews

Birch Gold Group is one of the nation's largest and most trusted precious metals companies. Based in Des Moines, Iowa, and founded in 2003, the company helps customers preserve their wealth by adding physical precious metals to their portfolios. We take our time to understand every customer's unique investment goals, and provide them with the right information for making the best possible investment decision for their future. This includes a massive library of education content on our website, including comparisons of physical versus paper gold, considerations about financial advisors, and investment scams to beware of.

It is the relationships we develop and the trust we create that matter most to our success. We realize that we, and everyone else, are in the people business. This way of thinking has helped us achieve superior customer satisfaction ratings and consistent good reviews.

Named a "Major Gold and Silver Dealer" by Newsmax, consumers have given high ratings to Birch Gold Group on trusted, independent websites.

We actively seek and feature real reviews from customers who have chosen to work with us, since we realize that consumers trust companies that confidently display customer feedback. We like online reviews – whether positive, negative, or raving – because they help us better understand and serve the needs of our customers, measure our success, and improve on our services.

Employees at Birch Gold Group are proud and honored to receive such a high number of positive reviews and high marks from customers who often recommend our precious metals services to friends and family.

Reviews sent directly to Birch Gold

Most customers leave reviews about their experience with Birch Gold Group on third-party websites, however, some send them directly to us. Here are a few that we have received:

Melissa R.
With the increasing complexities and uncertainty of the US economy, my son encouraged me to look at a physical gold and silver purchase option. My consultation with the Birch Gold representatives provided me with information and options without coercive tactics or any unnecessary sense of urgency. When my decision to purchase was made, they walked me through available options, readily answered questions, and educated me on the process. My purchase was made with confidence due to the assistance I received throughout the process. My experience was indeed positive.

Tony P.
For the first time purchase of precious metals, my wife and I were very fortunate to have Katrina Kennedy as our mentor. She is a very friendly person and made the experience fun for us. Her knowledge of the metals we were interested in is outstanding. She explained in great detail all the things we needed to know about the grades of each one and how to choose what is best for us. No pressure at all. Everything was done as to give us time to understand and make the right choice. Everyone that we made contact with at Birch Gold during and after the purchase is as the name says "gold". Linda and I are very pleased.

Lori N.
I spent almost a year deciding on how and where to buy gold and silver. After many referrals and research, I committed to investing in precious metals from Birch Gold Group. Oliver, Sean, Will and Janet thoroughly answered a wide range of questions I had for them. Their knowledge, patience and transparency were extremely helpful for a beginner investing in metals. I couldn't be more happy with the entire experience! My product arrived much sooner than I anticipated which was very exciting. I look forward to purchasing more from them real soon. I highly recommend their team to anyone. Thank you so much BGG.

Barbara P.
I was originally hesitating in purchasing gold & silver because I thought the process was going to be arduious and confusing however I only have rave reviews in dealing with your company. Vince who first contacted me and also Sean and the other people in between made my experience very easy and pleasant. They were patient and informative and accommodating because I have never purchased precious metals before. They made my experience a pleasesant one and should I invest more of our assets in precious metals I would definitely do it through Birch Gold again and be happy to refer anyone else that I know that might be considering buying gold & silver. So I give Birch Gold 5 star!!

Read more Birch Gold reviews published to independent, trusted websites

Better Business Bureau (BBB)

bbb reviewsThe Better Business Bureau (BBB) is a nonprofit, self-regulated organization focused on advancing marketplace trust. For over 100 years, since 1912, the BBB has provided services to set standards for ethical business behavior and help customers identify trustworthy businesses. The BBB collects and provides free business reviews to millions of consumers, alerts the public about scams, and reviews advertising practices. In 2013, the BBB received over 123 million consumer requests, making their website one of the top visited in the United States.

Read these Birch Gold Group reviews on BBB:

Stephen AZ.
"Wonderful experience with Jake and Natalie in establishing my new IRA and filling it with products that will provide me with security against a waning US dollar. The staff has honed their process of reaching out to inform potential customers of their services, to very efficiently opening new accounts and providing expertise/assistance in selecting the appropriate PMs to purchase for their customers..." Read more

Les B.
"This was my first time purchasing precious metal products. I did my due diligence and educated myself on how precious metals are priced and sold, I chose Birch because of very high marks on their business practices. It was the right choice for me to go with Birch. The whole transaction was smooth with no high pressure..." Read more

Jerry L.
"When the geopolitical world started to go upside down I knew I had to find a safe place for my retirement IRA. Enters Mr. Stuart Nash from BirchGold... He managed all of the details with his professional team. honestly I have never received the type excellent customer service that Stuart Nash Is dedicated to giving to each and every client. My metals have increased substantially. I have decided to make a few adjustments after a year and have received the same, consistent professional and expert assistance from beginning to the end of the process. Choose Mr. Stuart Nash if you want the best of the best..." Read more

Google Reviews


Google was founded by Larry Page and Sergey Brin while they were students at Stanford University, and was officially launched in September 1998. Today, Google accounts for 57.5% of all reviews worldwide and was among the leaders in empowering customers to share their experiences and communicate with businesses. Since launching reviews in its Google Local serviced in 2005, Google has enforced several requirements on these reviews: they're all completely voluntary. Spam and junk reviews are discarded by rigorous filtering. That's probably why nearly two-thirds (63.6%) of people check Google reviews before visiting a business.

Below are business reviews of Birch Gold Group on Google:

Elliott Turner
"I would like the take a moment to say Sam and Chase are the most professional people I’ve had the opportunity to work with in regards to my financial security. Not only have I called multiple time, I have also had all my questions answered and explained in a way that really did put me at ease. If you are going to buy precious metals you have to use Birch gold group they are phenomenal. I honestly cannot say thank you enough to Sam and Chase for all of the help literally step by step walking me through the process helping me pick out which ones to buy they’re awesome." Read more

Phillip Houk
"Awesome experience working with them. I moved my 401k from my old company to gold backed. They assisted with all parts of the process, called the customer service and made the process super easy. I will defiantly use Birch in the future to invest in precious metals..." Read more

Tanya Lee
"Great experience! They put a lot of work in to help you with what you want. They explain everything and walk you through every step. Any questions are answered immediately. I’m a total novice and felt more confident with their help in making the choices I did."


trustpilot reviews for birch gold groupFounded in Denmark in 2007, is a website that allows consumers to post reviews of their experiences with businesses. Its founder initially created the site to help his parents shop online, but it has since grown into one of the largest review websites on the Internet. As of a few years ago, over 1,000,000 reviews were posted to the site each month.

To view all reviews of Birch Gold on Trustpilot, click here. Or see a limited selection below:



ConsumerAffairs offers expert resources and verified reviews to help consumers make smarter buying decisions. They currently have over 300 accredited brands and more than 700 non-accredited brands on the site with a 3 star rating or higher. ConsumerAffairs offers hundreds of thousands of consumer reviews and intelligent matching tools to pair users with a company that best fits their needs. Their belief is that consumers should be able to make a smart buying decision based on unbiased feedback and research-driven information.

Check out these Birch Gold Group reviews on ConsumerAffairs:

Keith of Globe, AZ
"I would like to take the time to thank Gordon and the team at Birch Gold Group for their excellent customer service. I was a first time precious metal buyer and they made me feel comfortable every step of the way..." Read more

Garrett of Tumwater, WA
"I hesitated to buy metal forever, but even an idiot would realize that fiat currency is essentially worthless. I was provided with purchase options based on availability. My first purchase arrived on time, the second about six weeks early, and I'm confident that the third will arrive as promised..." Read more

Lisa of Anaheim, CA
"I didn't completely understand how buying gold and silver worked, but Jake was awesome to work with and he made my experience very simple and easy to understand. I would definitely recommend Birch Gold to friends and family, especially with this uncertain time..." Read more


trustlink reviews 5 starsOriginally founded by the Better Business Bureau (BBB) in 2008, TrustLink provides a platform for consumers to write reviews regarding the services of businesses they've used. TrustLink uses a fact-checking system to ensure the quality of posted reviews, whether good or bad. Consumer reviews are posted without editing so that consumers can see exactly what other consumers think about reviewed companies. "More importantly," says the TrustLink website, "no business can pay for a rating or post their own reviews, ensuring that the review system is fair to all. Using these practices, TrustLink has quickly become one of the most trusted sites on the web."

Here are some Birch Gold Group business reviews on TrustLink:

Extraordinary job
"I could not possibly be happier with my experience working with these people. Going into it I had no idea how much work they do for you, but it was clear by the end. A true partner and full service support. I truly can't imagine having done this rollover with anyone else..." Read more

Birch Gold excellent
"The concept of precious metals in our IRA appealed to us but we knew nothing about how it would work. It was a completely new world to us. Fortunately we found Birch Gold Group. There team took the time to educate us on everything from A to Z. They were patient. So they earned our business! Adn we can happily report that now that the process is complete, it was seamless. We hope this is helpful for other people when considering a company to work with..." Read more

Great Experience
"My wife and I could not have been happier and more satisfied from start to finish with our precious metals purchase from BGG. We were new to the process and the gentleman (Stuart) who provided our initial orientation over the phone and then, based upon our preferences for our particular situation, crafted what we considered to be the optimum blend of products was professional and pitch perfect. No high pressure, no hesitation to answer all of our questions. Go here without hesitation!"

Anybody who has had customer experience with Birch Gold Group or any other business can write a review after they complete the Trustlink registration form.

Birch Gold Group specializes in converting existing IRA's and eligible 401(k)'s into gold and other physical precious metals. Whether you are looking to purchase gold or silver for physical possession or adding precious metals to your IRA or 401(k), Birch Gold Group is ready to be of service.

To get started, call us at (800) 355-2116 or click here to request your free gold information kit. There is zero obligation to you to request your free kit.

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