Birch Gold Group Customer Reviews

Why Birch Gold Group consistently receives good reviews

Birch Gold Group is one of the nation’s largest and most trusted precious metals companies. Based in Burbank, California, right across from Warner Bros. Studios, and founded in 2003, the company helps customers preserve their wealth by adding physical precious metals to their portfolios. We take our time to understand every customer’s unique investment goals, and provide them with the right information for making the best possible investment decision for their future. This includes a massive library of education content on our website, including comparisons of physical versus paper gold, considerations about financial advisors, and investment scams to beware of.

It is the relationships we develop and the trust we create that matter most to our success. We realize that we, and everyone else, are in the people business. This way of thinking has helped us achieve superior customer satisfaction ratings and consistent good reviews.

Named a “Major Gold and Silver Dealer” by Newsmax, consumers have given high ratings to Birch Gold Group on trusted, independent websites.

We actively seek and feature real reviews from customers who have chosen to work with us, since we realize that consumers trust companies that confidently display customer feedback. We like online reviews – whether positive, negative, or raving – because they help us better understand and serve the needs of our customers, measure our success, and improve on our services.

Employees at Birch Gold Group are proud and honored to receive such a high number of positive reviews and high marks from customers who often recommend our precious metals services to friends and family.

Read Birch Gold reviews published to independent, trusted websites

Better Business Bureau (BBB)

bbb reviewsThe Better Business Bureau (BBB) is a nonprofit, self-regulated organization focused on advancing marketplace trust. For over 100 years, since 1912, the BBB has provided services to set standards for ethical business behavior and help customers identify trustworthy businesses. The BBB collects and provides free business reviews to millions of consumers, alerts the public about scams, and reviews advertising practices. In 2013, the BBB received over 123 million consumer requests, making their website one of the top visited in the United States.

Read these Birch Gold Group reviews on BBB:

Frances O.
“I was very pleased with the service given. No hard sale. My question’s were answered by knowing staff, offering suggestions and explained well, but never telling me what I “should do” it was always my choice…” Read more

Howard B.
“I was quite nervous with my decision to invest in gold and silver as it was my first experience. I was fortunate to have picked the Birch Gold Group to aid and assist me through the purchase of both. They answered every question and helped me with which investment would be a proper fit for my situation…” Read more

Linda D.
“Everyone that I have talked to has been very professional and extremely helpful in fully explaining the whole process. The rollover from my existing IRA to a Metals-Backed IRA with the Birch Gold Group was a streamlined process…” Read more



ConsumerAffairs offers expert resources and verified reviews to help consumers make smarter buying decisions. They currently have over 300 accredited brands and more than 700 non-accredited brands on the site with a 3 star rating or higher. ConsumerAffairs offers hundreds of thousands of consumer reviews and intelligent matching tools to pair users with a company that best fits their needs. Their belief is that consumers should be able to make a smart buying decision based on unbiased feedback and research-driven information.

Check out these Birch Gold Group reviews on ConsumerAffairs:

Micki of Tacoma, WA
“It was a very easy experience to work with Birch Gold. From the first time that I spoke to them to making my purchase, everything went smoothly. They are very courteous and took their time to explain how the whole process works…” Read more

Glynda of Austell, GA
“Changing 401K to Gold and Silver – My experience with Birch Gold was the best experience I have ever had with a company. All the people I that I worked with were so professional and had the best manners. They made my change so worry-free and made me feel comfortable with the decision that I made…” Read more

Cindy of Portville, NY
“Birch Gold was a very good company to work with. I’ve bought some silver in the past, and found them when I started to look into options for buying some silver for my IRA. I did my research, and they stood out for me above other companies…” Read more


trustlink reviews 5 starsOriginally founded by the Better Business Bureau (BBB) in 2008, TrustLink provides a platform for consumers to write reviews regarding the services of businesses they’ve used. TrustLink uses a fact-checking system to ensure the quality of posted reviews, whether good or bad. Consumer reviews are posted without editing so that consumers can see exactly what other consumers think about reviewed companies. “More importantly,” says the TrustLink website, “no business can pay for a rating or post their own reviews, ensuring that the review system is fair to all. Using these practices, TrustLink has quickly become one of the most trusted sites on the web.”

Here are some Birch Gold Group business reviews on TrustLink:

A big thank you!
“I am so happy to have invested my IRA in gold and Im so happy that I did it with Birch Gold! For a long time I had been hearing about how I can invest gold in my IRA and I knew that had to be better than the stocks I had before. I can’t afford to…” Read more

Metals purchase, IRA conversions rollover, turorial regarding holding gold and silver.
“I shopped for the lowest cost for purchasing silver and gold assets. A tedious process to say the least. That experience took me to “Birch Gold Group” in California. Jake Kennedy, (800) 355-2116, provided me with the best transaction…” Read more

Thanks so much
“Just a quick thank you to everyone at Birch Gold for helping me get my 401k out of the fund it was in — the same one that lost me thousands and thousands of dollars a few years ago — and into an IRA in gold. I had no idea I could even do that…” Read more

Anybody who has had customer experience with Birch Gold Group or any other business can write a review after they complete the Trustlink registration form.

YP (Yellow Pages)

yellowpages reviewsYP (Yellow Pages) is a major local ad platform in the United States, connecting consumers to businesses and helping local businesses and communities. YP launched in May 2012, merging two companies into one – AT&T Interactive and AT&T Advertising Solutions., the rebranded, is mainly a contact directory of local businesses with phone numbers, locations, and addresses. The website also provides a platform for consumers to write reviews of businesses.

Below are business reviews of Birch Gold Group on YP ( and

Wade l.
“During the time I purchased metals from Birch I was treated with courtesy and respect. The staff is professional and they go out of their way to help. They helped me move my IRA and put some gold and silver in the account. Sarah was wonderful to deal with and always took my calls. Their prices are competitive, but its their customer service that separates them from the rest. They aren’t the first metals company…” Read more

Jerry Murphy
“I recently made a purchase with Birch Gold. Initially I called to order some gold coins. After talking to Michael I was informed that I could make a purchase using my IRA. He helped me move my IRA into an account that I was able to purchase coins through. I am very happy with this company…” Read more

Florence D.
“I wanted to post this quick note to show my appreciation for the team at Birch Gold Group. It was a pleasure to deal with everyone there who helped me complete my first precious metal buy. I was always treated professionally and kindly. I spoke with 2 other companies that were very pushy and put quite a bit of pressure on me to buy. I never felt that way with Birch. I highly recommend this company…” Read more


trustpilot reviews for birch gold groupFounded in Denmark in 2007, is a website that allows consumers to post reviews of their experiences with businesses. Its founder initially created the site to help his parents shop online, but it has since grown into one of the largest review websites on the Internet. As of a few years ago, over 1,000,000 reviews were posted to the site each month.

To view all reviews of Birch Gold on Trustpilot, click here. Or see a limited selection below:

Birch Gold Group specializes in converting existing IRA’s and eligible 401(k)’s into gold and other physical precious metals. Whether you are looking to purchase gold or silver for physical possession or adding precious metals to your IRA or 401(k), Birch Gold Group is ready to be of service.

To get started, call us at (800) 355-2116 or click here to request your free gold information kit. There is zero obligation to you to request your free kit.